Privacy Policy

At Palmer Lighting we are committed to protecting your privacy. We use the information we collect about you to process orders and to ensure that we provide you with the best services to suit your needs.

Please see our complete privacy statement at: http://www.PalmerLighting.com/about/privacy.asp for further information on your privacy.

Pricing and Availability

At Palmer Lighting we want you to feel comfortable placing an order with us. To that end, we will provide you with all of the information you need before you place your order. This includes shipping options, methods, and costs; itemized cost per product and order subtotal; shiping, insurance and handling charges; sales taxes; and the total amount of the order.

Once your order has been placed, Palmer Lighting will not charge you until the order has been completely fulfilled, via shipment from our warehouse. If for any reason the product you have ordered was listed on the Palmer Lighting site as "In stock and ready to ship" and is not available, we will contact you as soon as possible via phone or e-mail. You will have the option to wait until the product is in stock, receive a substitute product that is functionally equivalent, or cancel your order. If you order a product that is listed on the Palmer Lighting site as "Contact us for delivery date" we will send you a postcard if your order is not shipped within 14 days. Once you receive this postcard, you have the options above available to you.

Product Warranties

Palmer Lighting is a distributor of major national and international brands of replacement light bulbs and related products. The manufacturer’s warranty, if available, applies to the products we sell. Palmer Lighting does not provide any additional warranties.

Payment Information

Palmer Lighting provides many convenient options for payment.

Customers can pay by credit card online using Visa, MasterCard, or American Express. We also accept the Discover card for phone, fax and mail orders.

Check or money order are available for mail orders only; cash on delivery for mail or fax orders; or on account (due 30 days from invoice date). Detailed instructions for each payment method are located within the Palmer Lighting shopping cart system.

Palmer Lighting uses Secure Sockets Layer technology to ensure security. See the section above on security for further information.

Palmer Lighting stores only your billing contact information on our web servers. Credit card information is not stored by Palmer Lighting and must be re-entered for every purchase. This measure provides you with further security.

Palmer Lighting does store credit card information for customers who order on account. This credit card information is stored in a database apart from the web site server and is accessible only to authorized Palmer Lighting employees.

Palmer Lighting complies with all federal, state, and local sales tax laws. Customers are responsible to pay for sales tax, where applicable.